BASIC QUESTIONARY WHICH ARE HELPFUL FOR YOU
Frequently Asked Questions
General Information
What is Sessa Design and Sourcing?
Sessa Design and Sourcing curates’ custom-made merchandise and supplies for luxury brands, tailored to create memorable experiences in the hospitality industry.
Who can benefit from your services?
Our services are designed for hotels, resorts, spas, and other luxury hospitality businesses looking for high-quality, customizable products that reflect their brand.
Products and Services
What types of products do you offer?
We offer a wide selection of products, including beach bags, custom stationery, toiletries, linens, branded gifts, and more—all designed to enhance your guest experience.
Can you customize products to fit our brand?
Absolutely! We offer full customization to ensure your products perfectly match your brand’s style and identity.
Do you offer eco-friendly or sustainable products?
Yes, we’re dedicated to sustainability. We offer eco-friendly options and focus on recycling and giving back to the community through our initiatives.
Ordering and Delivery
How do I place an order?
Placing an order is simple. Just reach out to our sales team via our website, email, or phone, and we’ll guide you every step of the way.
What is the lead time for orders?
Lead times vary depending on the product and customization. We'll provide you with an estimated timeline during the ordering process.
Do you ship internationally?
Yes, we offer international shipping with door-to-door delivery, so no matter where you are, we’ve got you covered.
Pricing and Payment
How is pricing determined?
Our pricing depends on the product type, customization options, and order quantity. We aim to simplify the process by offering competitive rates while managing everything for you under one roof.
What payment methods do you accept?
We accept a variety of payment options, including credit cards, bank transfers, and other secure methods.
Customer Support
What if I’m not satisfied with my order?
Your satisfaction is our top priority. If there’s any issue with your order, our customer support team will work quickly to resolve it for you.
Can I request samples before placing a large order?
Yes, we’re happy to provide samples. Just contact our sales team to discuss your needs, and we’ll arrange them.
Additional Services
Do you offer any additional services?
Beyond sourcing and customization, we provide comprehensive solutions for your branding needs, including design assistance and logistics management.
Can you help with product design and branding?
Yes, our team can assist with both design and branding to ensure your products fully reflect your brand's values and image.
Contact and Support
How can I contact your customer support team?
You can reach us by email, phone, or through the contact form on our website.
What are your office hours?
Our office hours are Monday to Friday, 9 am to 5 pm. If you reach out after hours, leave a message, and we’ll get back to you as soon as possible.